Call Us:

(032) 238-8623

Frequently Asked Questions

How to place an order?
  1. After choosing the item, click the "add to cart" button. 
  2. Then view your shopping cart by clicking the icon at the top right.
  3. Fill in your personal data (name, surname, phone number, and shipping address).
  4. Screenshot your order and send a message to our Facebook page @ https://www.facebook.com/familyapplianceofficial so that we can check the updated price and the availability of the unit.
  5. Our sales representatives will inform you immediately once the delivery dates and fees are confirmed.
What is the delivery time?

We do not have a delivery time commitment, and the delivery date is the next business day after you purchase the unit.

How much is the delivery fee?

It is determined by the location. We have different delivery fees in each location.

What are the delivery options?

We have standard delivery, which will be routed by our delivery truck.

Can I pick it up?

You can contact our sales team by calling our mobile number 0919-079-6192 or message us on our Facebook page @ https://www.facebook.com/familyapplianceofficial so that we can check and verify the stocks and prepare your item(s) before you arrive.

Do you have installment options?

We offer two payment options: HOME CREDIT and CREDIT CARD. For home credit, please visit our stores for application assistance. Bring 2 valid ID's. Down payment is 30% of the promo price.

What are the mode of payment?

For online transactions, we prefer COD or Bank Transfer. 

Do you have any branches?

LUZON

Hi! We'll be glad to assist you but unfortunately we don't have a branch in LUZON. Thank you!

VISMIN

We're around VISAYAS & MINDANAO.

Check us @ https://familyapplianceph.com/stores/

Where can we send a feedback?